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Forum Posts

My phone will not stay connected to home wifi

My phone will connect if I stand next to the router but fails once I walk away. My husbands, my sons and daughter phones all work perfectly as do our I pads and Amazon Alexa

MBA58 by Level 1: Joiner
  • 532 Views
  • 3 replies
  • 0 kudos

Resolved! PAC

Hi, I am shortly joining O2 as a Virgin Media customer. My SIM has been ordered and is on the way. I want to port over my existing number rather than switch to the one that has already been assigned to me by O2. What's the most efficient process for ...

mobile data not working

when I switch on mobile data I get a notification asking me to sign in to network. Never had to do that before so why is it asking me to sign in now?

LouyS by Level 1: Joiner
  • 570 Views
  • 3 replies
  • 0 kudos

Resolved! Scam text purportedly from O2

I received a text yesterday (Sun 14 Nov 2021) supposedly from O2 as follows: "O2: Due to a system issue we are not able to verify your billing information. To resolve this issue visit: https://my-updated-status.com". The phone number it arrived from ...

MikeT by Level 1: Joiner
  • 805 Views
  • 3 replies
  • 0 kudos

Resolved! 5G SIM in iPhone 7 Data Speed Low

I have iPhone 13 Pro on order, went to O2 shop to order 5G sim card. As it has backwards compatibility to 4G. guy swapped the new sim card with 5G bolt on. I use to get data down load around 3MB, with new sim card it dropped to average of 4MB. Custom...

Kash12 by Level 1: Joiner
  • 983 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to request volt upgrade

Hi I'm a recent Virgin Media and long time O2 customer. I've seen the adverts for Volt upgrades but when I go to request them I'm in a loop between O2 and Virgin sites. Both accounts are in my name and same address, anyone know how to fix this to all...

Lefty by Level 1: Joiner
  • 443 Views
  • 1 replies
  • 0 kudos