Get tech support for your O2 issues

SIM transfer

Hey guys, I’m aware there’s a current issue with transferring tariffs / upgrades and activating new SIMs but I’ve not had any update and wondered if anyone knew anything more. It’s been two days now and I still have no service on both of my SIM cards...

Unable to receive text messages and verification codes

Hi, I'm just wondering if someone can help me on here, as this is my last resort. I've been looking for solutions on here, I've also contacted o2 customer support several times via chat and phone calls, and even checked my settings on my android phon...

Resolved! Can’t make outgoing calls or connect to 3G

I can only receive calls and access internet via wifi, I can’t make any outgoing calls or comment to the internet via 3G/4G, only works on Wi-Fi.

Resolved! Cannot turn off call forwarding

When I do not answer a call, the call gets forwarded to a number that I know nothing about. I asked in my local O2 shop and they suggested calling ##002#, but this just gave a "Call forwarding Connection problem or invalid MMI code."Can you please he...

Resolved! eSim not working - can't make/receive calls

I purchased a Google Pixel 6 Pro at the weekend and, needing to use the dual-sim functionality, had my O2 sim converted into an eSim which I then uploaded to the phone. This is installed alongside a physical Vodafone sim which is used for my work num...

Resolved! Billing

Hi,How can I get a bill with my postal address on it that I can use as proof of identity?

No signal new iPhone 13

I’ve got no signal

Resolved! Embedded Sim

I have an embedded sim in my iPhone 11 and am looking at buying an iPhone 13. How do they transfer the embedded sim to the new phone?

MCK code for transferring SIM to new phone

Hello I'm on a SIM only contract and I am trying to transfer my SIM to a new handset. After a few incorrect attempts to unlock the SIM (I got the incorrect PUK code online I think) the phone is now asking for an MCK code. I can't find much advice on ...

Resolved! Hot phone

Hi. I went for a long walk with my phone in the pocket. After 2h on the screen I saw something about being too hot,my phone switched off and I can't switch it on from yesterday. What can I do ? It's Samsung A32,only 3 months old...

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