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Resolved! unlock old phone no sim

Hi, my wife has an old galaxy s6 she was given by work when they upgraded her to a new phone which uses same sim and phone number as old phone, we now want to give it to our nephew, but it is locked to O2. Your unlock form says to enter the phone num...

Resolved! Apple Watch SE data not working

I have an Apple Watch SE and pay for a data plan but for some reason it does not work independently ie the data will only work when paired with the Apple iPhone that is on my account which is not what I want to happen . Can the watch work independent...

Resolved! I can’t call 02 and my voice message isn’t working

Can’t call o2 and my voice message isn’t working

Resolved! Link my sons account

I have 2 accounts with o2. The most recent was an offer with virgin media contract. I had to give a different email address to the one linked to my existing account. So now I want bro link the two together. How do I do that please? thanksDebbie Hughe...

Resolved! can I use my iPhone 11 sim in my new iPhone 14

new iPhone 14 arrived but no new SIM. Can I just transfer the existing one from my iPhone 11? Read something about needing a new sim for 5G

Resolved! Unable to receive voicemail when at home on wifi

We are unable to access voicemails when we are at home on the Wi-Fi with mobile data switched off. This has resulted in us missing extremely important calls. We have contacted customer services several times-we’ve been given various codes to put in t...

Resolved! Can't connect to network

I can't seem to connect to a network I have tried restarting my phone and connecting manually

No response from 7726 Spam Reporter

Every time I forward a text message to the Spam Reporter on 7726 I never receive a reply. Ever. I’m correctly forwarding the message. That sends and delivers ok. But I never get a response from 7726 to advise it’s been received nor do I get a follow ...

Resolved! Misinformed about Samsung Watch LTE

Hi I moved to o2 on a SIM only deal due to getting new watch and being able to add on the LTE watch plan. I was told by customer services and also the store I went into that I would be able to use the watch for calls/texts separately from my phone. I...

Resolved! Apple Watch with Truephone compatibility

Hi I am looking to get a family member an Apple wWatch with cellular, they don’t have a mobile so I was looking to use Truephone as their provider. Will an iPhone on O2 allow Apple Family Set Up of an watch on Truephone? Thanks

O2

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