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Resolved! My rolling plan has vanished

My £10 Rolling Plan has vanished without warning. O2 was not able to take automatic payment this month, which has happened before, but when I paid £20 in the account (to account for next 2 months) it didn’t automatically return to my £10 Rolling Plan...

Resolved! Block my sim card

Dear Sir/Madam, I am Kamil, I sold my phone, however on my phone I had esim card. I would like block my esim and order new sim plastic card. I can not call because I do not speak english, I use transaltor to wrtiing. I can not writing on app because ...

Resolved! Barred

Hello my iPhone has been barred and need to undo the bar once and for all. Customer service have tried once to undo it to no avail. Can anyone help?

Resolved! Error code 10

i was having issues with the mobile data when i upgraded my apple watch, so i asked for O2 to cancel existing plan so i can purchase a new one, BUT when i tried to do this i kept getting error 10. O2 customer service is as useful as a chocolate teapo...

signal

my data doesn't seem to work outside my house away from the Wi-Fi says no signal or no access to internet

Resolved! I keep getting bills by SMS/email for £0 after ending my airtime plan

Dear o2, Why am I continually receiving text messages and emails relating to billing, despite the fact I have no active airtime contract with O2? I have received three text messages and have no way of stopping them it seems (no products show under my...

Screen faults

I’m having trouble using buttons on the right hand side of my screen, any buttons on that side can’t be pressed, I can take lots and lots of attempts at pressing the letter P or touching the crosses to close something

locked out

Need to sort bill but my number is not working or recognised. Spent lots of hours trying to ring gets cut off every time.

Can’t make outbound calls

Since Thursday last week I have been unable to make outgoing calls from my mobile, I have paid my bill. everytime I try to call O2 I get told they can not access my account t details due to a migration platform this is so frustrating I can not use my...

Watch

Ever since i brought a smart watch and connected to my phone it has taken all my unlimited data calls and messages and mobile number so for the last few months ive had to top data up on phone to use it and its been costing me over £130 a month

O2

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