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Taken money from my bank without getting anything

got a £15 rolling plan yesterday and got a message this morning saying “we noticed your rolling plan didn’t renew” then it carries on to say renew your card details to restart your rolling plan but it’s already taken money from my bank account

Resolved! Unlatch my device

I am needed to unlatch my device and it is showing network provider sim locked. I have tried to request unlatch but because my number on my SIM card is not o2 number it won’t let me unlatch the phone. I need to be able to put my sim into the phone I ...

Calls abroad

Hi could you tell me why i cant use calls in the USA when i recieved a message saying i could with no additional charges ? Thank you.

Hotspot

Could you tell me why my hotspot has stopped working?

Resolved! transfer my number to new sim

Good day, I've just received a new sim and would like to transfer my existing number

Phone has a bar on it

Hi we had a bar put on our phones but we paid our bill nearly 36 hours ago and we still can not make a call or send a text

Stops on my network

Hello. I cannot log on to my Santander online banking. OTP sent by Santander is not appearing on my screen.

Resolved! Pixel watch 2 LTE

Hi all. My wife is about to purchase a Google pixel watch 2 through Currys and the plan is to move over to O2 in a couple of months for a new pixel phone from vodaphone. Is it possible now to have an O2 ESIM work with the watch as I've seen older com...

Resolved! Mobile phone has a broken screen so I cannot complete a mobile phone upgrade

Trying to buy a new mobile phone and call package on O2 for an existing number.The original phone has a broken screen, so I cannot complete the transaction. As it is sending a confirmation code to the original phone number that I cannot access.The la...

I cannot take an incoming call and I cannot type on the numbers pad when making an outbound call

Hi O2 Tech support. Something strange has happened to me that has never happened before and it happened right after I renewed a 24 months contract. I cannot take an incoming call and I cannot type on the numbers pad when making an outbound call. It l...

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