No Caller ID

[Shan_53]

Hi Lisa, 

can you please do the same for me? I am having the same issue, a greyed out ‘on’ option for showing caller id on my primary account and nothing on my business one (just a loading screen). I’ve tried customer service and nothing.

[gmarkj]

Lisa no longer works on the community @Shan_53 (hence the "former staff" under her name).

You will need to keep trying with customer services if you are having the unknown number issue.

Guide: How to find help & contact O2 

[MI5]

@Shan_53 

Lisa no longer works here, sorry.

You need to ask O2 to add the CLI presentation bolt on to your account or turn off wifi/4g calling.