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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2296 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4803 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15031 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7669 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7097 Views
  • 6 replies
  • 0 kudos

Resolved! Screen quality

Hi, my screen has a tinge of pink to it. Dark mode, night shift, and true tone are all off. Does anybody have any ideas? The phone is iPhone 11 and only a few months old. Thank you

flipflop by Level 1: Joiner
  • 527 Views
  • 3 replies
  • 0 kudos

Resolved! reactivate a number

How can I reactivate my number. I still have credit. I need a urgent reply. Thanks a lot

Ivy2013 by Level 1: Joiner
  • 1758 Views
  • 7 replies
  • 0 kudos

Resolved! Disney+

I already have the Disney+ with £2 discount. I have just upgraded my sim. Will this rollover?

Ticholish by Level 1: Joiner
  • 1492 Views
  • 3 replies
  • 0 kudos

Resolved! Problem with photo album with new sony xperia 5 after the 'set up my device' process.

Hello I received my new sony xperia 5 yesterday and did the google 'set up my device option from settings. The phones started to sync all of the apps. After this completed I noticed that in the photo album alot of my pictures were missing. So I did s...

Survey from 202444

Just had a text from 202444 asking me to rate 1-10, claiming to be an O2 Survery As O2 communications usually come from names "O2UK" etc, not numbers, I've ignored & deleted it. Wondering if anyone else has had the same and whether it was legitimate ...

Leon1987 by Level 1: Joiner
  • 966 Views
  • 3 replies
  • 0 kudos

Unlocking an Huawei P Smart spoke to O2 twice wrong code provided

Just wondering if anyone can help. Have spoken to O2 chat twice. Obtained NCK code twice which is 12 digits, entered twice. Wrong code. Verified. Phone model is Huawei P Smart FIG - LX1 3 years old before 2018 when they are all unlocked. So i put in ...

Sil by Level 1: Joiner
  • 846 Views
  • 5 replies
  • 0 kudos

Insurance claim

My phone is being picked up tomorrow through an insurance claim I made, I’m just confused as my boyfriend who was my 2nd contact number has received a text with a claim no. And something about being able to manage it in the DPD app but I’ve received ...

Sophie10 by Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

Resolved! Texts on my phone

Hi i keep getting e-mails on my mobile saying they are from o2 and says "WE WERE UNABLE TO PROCESS YOUR LATEST BILL, iN ORDER TO AVOID FESS PLEASE UPDATE YOUR PAYMENT VIA, then gives me a link, but i have a o2 rolling sim and this is taken out monthl...

Kelly2020 by Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

Bill showing a daily text being sent when abroad

Hi, My bill is showing i'm sending a text message daily to a random number whilst im abroad in the middle east costing 41p each time. My data roaming is off and I have travel bolt ons on my account. Please can you explain what is happening? I've been...

WillM by Level 1: Joiner
  • 675 Views
  • 5 replies
  • 0 kudos