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FED UP - No mobile data for over 25 days!

I have contacted o2 several times via twitter, facebook and by phone. I upgraded my phone on the 23rd March and recieved the new device a few days later. I hadn't left the house for a few days as I was self Isolating and when I went back to work I fo...

kylie123 by • Level 1: Joiner
  • 5814 Views
  • 22 replies
  • 0 kudos

forgotten pin

i cannot acces my mobile as i have forgotten the pin number

Dik by • Level 1: Joiner
  • 2116 Views
  • 9 replies
  • 0 kudos

Merging Calls

Why can't I merge calls on my Galaxy S20 Ultra using Android 10 on a Pay Monthly Account?

Lazymare by • Level 1: Joiner
  • 4480 Views
  • 10 replies
  • 0 kudos

email notification of bills has stopped

For years, I have always received an email on the 6th of every month, to notify me of my next bill. I didn't receive an email on 6th March 2020 or again this month on 6th April 2020. Does anyone know why or can somebody direct me to the setting for e...

wilf70 by • Level 1: Joiner
  • 1929 Views
  • 7 replies
  • 0 kudos

Resolved! Being billed for call to America I didn’t make

Hi - I just received an email telling me I was being charged an extra £130. Went into the app and it’s saying I made a call to an American number I don’t recognise for nearly an hour on the 8th April. I did not make this call and don’t want to be cha...

Holly32 by • Level 1: Joiner
  • 2062 Views
  • 7 replies
  • 0 kudos

Resolved! New customer - nothing works?!

Hi!I joined O2 a couple of days ago after seeing the offer for £20 for 100gb of data, unlimited calls and texts and free Disney+ for a year. I haven’t yet even received my sim in the post but I am a little bit worried.I’ve received an email from O2 s...

TBoo by • Level 1: Joiner
  • 3956 Views
  • 13 replies
  • 0 kudos

report lost sim card and order replacement

Not even sure this is the right board. We've lost the SIM card from our iPhone (tiny). The phone helpline hung up on me, even though it's a work essential phone. I cant find any way to order a new one on this effing useless website - it goes: Problem...

JackyH by • Level 1: Joiner
  • 1241 Views
  • 3 replies
  • 0 kudos

Resolved! New Sim wont connect to network

Hello, i have just recieved this morning my new upgrade (samsung s20) i have put in the new sim card but the phone is saying there is no provisions for the sim, and it will not connect to o2.

MarkDoran by • Level 1: Joiner
  • 1184 Views
  • 3 replies
  • 0 kudos

Waiver of upfront fee?

Looking to take out 2nd line rental of iPhone 11. Is it possible to put £30 upfront cost on to next bill / account to pay when new bill generated?

Chloe1989 by • Level 1: Joiner
  • 1179 Views
  • 1 replies
  • 0 kudos
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