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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 5 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Huawei P30 Pro call issue

Hi. I have been having some issues with my Huawei P30 Pro when making voice calls. The people can't hear me but I can hear them. I turn the handset off and on again but the issue carrys on. I have to result to video calls so I am now using a lot of d...

Stuwomble by Level 1: Joiner
  • 2 replies
  • 0 kudos

How do I activate Disney

We’ve just transferred from three and the link keeps telling me there’s been a problem when I try to select the add on from my email. Can you help? [Edit: topic title clarified]

Chum by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgraded phone not connecting to network

Hi,I recently upgraded my handset to an iPhone 11 through O2 Refresh. However, after inserting my original sim into the new phone, I am unable to get any network reception and can only make calls if I’m in a WiFi network.I’ve tried resets, airplane m...

Qasiel by Level 1: Joiner
  • 6 replies
  • 0 kudos

Raise a new O2 Insure Repair

I have damaged the screen of my S10+ and the top part has become un-responsive to touch. I currently have my SIM in my daughters old S9 but I only have it for a short term as she is selling it. I have tried calling 202, going through the automated me...

Overdue payment

Hi I have just payed my bill by direct debit which which was due on 3/4/20 and now I have been sent a text saying my bill is overdue of a different amount and can't afford to pay again this month after already making payment and I can't afford to los...

Sha1 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Sim1 not provisioned

Help, upgraded my phone, got a new sim with it (5g s20plus)Followed the Sim swap process, worked a treat!Now this morning it comes up with Sim not provioned.I cannot speak to anyone at customer services (upgrade and cancellations only on that line) o...

Wayne2 by Level 1: Joiner
  • 3 replies
  • 0 kudos


My bill is very high I need to talk to someone about it but cant get anyone to help

Payment monthly

I paid my device plan payment earlier than required, the money has left my bank however still says a payment is due on the same date before i paid, will it take two lots of money from my bank?

Erin123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Paid but not showing

I paid my device bill a few hours ago and the money has left my bank account but it’s still showing that I haven’t paid for some reason! Can someone help please? I can’t afford to pay it for a second time today!

Pixie by Level 1: Joiner
  • 4 replies
  • 0 kudos