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WiFi calling

Isa_Raf
Level 1: Joiner
  • 1 Posts
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Registered:

I can’t get WiFi calling to turn on.

I have an iPhone and I’ve gone to the setting and pressed the toggle. However it says I need to contact O2. 
The O2 website says I need to go to device details on the o2 app. I’ve done that and I when I choose the WiFi calling option nothing happens, I just get information about WiFi calling. 
What do I need to do? 
And yes my phone is compatible with WiFi calling. 

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pgn
Level 64: Magistrate
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Registered:

You need O2 to enable WiFi calling in your account, @Isa_Raf - reach out via Social Media, links below, or call CS on 202. Note WiFi calling with O2 is only offered to Contract/PAYM Customers, if you are PAYG, then you are out of luck, sorry!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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pgn
Level 64: Magistrate
  • 24635 Posts
  • 177 Topics
  • 731 Solutions
Registered:

You need O2 to enable WiFi calling in your account, @Isa_Raf - reach out via Social Media, links below, or call CS on 202. Note WiFi calling with O2 is only offered to Contract/PAYM Customers, if you are PAYG, then you are out of luck, sorry!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 3
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Cleoriff
Level 94: Supreme
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Registered:

Just to add a picture as they say 'every picture tells a story' @Isa_Raf 

Once you've contacted O2 (as @pgn says) you need to enable it in your MyO2  http://www.o2.co.uk/myo2

And turn it on with the toggle on your device.

wifi calling myo2.PNG

 

Veritas Numquam Perit

Girl in a jacket
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