WiFi calling - To allow Wi-Fi calling on this account contact O2

[AndyHall]

Hi,

Until yesterday I had Wi-Fi calling but something has happened overnight which means that Wi-Fi calling is disable on my iPhone 13 Pro.

When I try to re-enable it ( Settings->Phone->WiFi Calling ) a popup tells me:

WiFi calling - To allow Wi-Fi calling on this account contact O2

My O2 account says "You currently have WiFi and 4G Calling turned on."

Please help

[Cleoriff · Accepted solution]

@AndyHall 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Breanna]

Were you able to get in touch with O2 @AndyHall?

[AndyHall]

Yes, I dialled 202 and spoke to a call center support person. She promised to do something on her end with my account, and after a few hours I was to reboot the phone. But 24 hours later Wi-Fi calling could still not be enabled.

I called 202 again and spoke to a different operative. The correct changes had not been made to my account, and so, again, I was told something would be happening to my account and in a few hours I should reboot my phone.

I have now finally done this, and Wi-Fi calling can now be enabled.

Case closed.

[Cleoriff]

Great news @AndyHall 👍