WiFi Signal

Robm1955 · ‎05-07-2023

My WiFi signal keeps dropping every few seconds. My tablet doesn't do this. How can I establish if it's my phone, or my wifi? It's driving me mad.

madasaf1sh · ‎05-07-2023

@Robm1955

Sounds like your phone.

Have a look at if you are connecting over 5GHz, 2.4GHz or WiFi 6E what router are you using , and if your phone is auto negotiating what WiFi band it is trying to connect to.

If it still doesnt work, then you need to contact the manufacturer of your phone.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Robm1955 · ‎05-07-2023

Sorry for sounding stupid, but how do I check that? It's a Sky router.

gmarkj · ‎05-07-2023

You can download an app to check the WiFi settings, or go into the set up of the router itself @Robm1955 .

The type of connection would be in the settings of the connection.

What phone do you have?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Robm1955 · ‎10-07-2023

I have a Samsung A13. I trying to find my router username and password to get in.

MI5 · ‎10-07-2023

@Robm1955

It's on the little card or sticker on your router.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Robm1955 · ‎29-07-2023

Sorry for not answering sooner, but I've been unwell. I'm still losing wifi, but it doesn't seem to be happening as often. I've got the details of my router, and I am going to following suggestions given, and will report back.

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