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Why won’t my phone work in Spain

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Parisared
Level 1: Joiner
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on ‎09-07-2022 13:02

on ‎09-07-2022 13:02

I havent changed anything and i could use it last time. This time it will only work when connected to the Wi-Fi. 

thanks 

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MI5
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on ‎09-07-2022 14:09

on ‎09-07-2022 14:09

@Parisared 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149394 Posts
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Registered:

on ‎09-07-2022 14:09

on ‎09-07-2022 14:09

@Parisared 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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‎09-07-2022 19:37 - edited ‎09-07-2022 19:37

‎09-07-2022 19:37 - edited ‎09-07-2022 19:37

In addition to the tips above, @Parisared - make sure you have not got WiFi calling enabled on your phone. Am in Spain currently, one PAYM and 2 PAYG phones, only bother with one PAYG was the Roaming Data was switched off in the phone settings - otherwise, once clear of the airport, signal and connection for voice, text and data all good using Movistar.

Good luck!

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