This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Why won’t my phone work in Spain

Go to solution
Parisared
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎09-07-2022 13:02

on ‎09-07-2022 13:02

I havent changed anything and i could use it last time. This time it will only work when connected to the Wi-Fi. 

thanks 

Message 1 of 3
818 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 154550 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

on ‎09-07-2022 14:09

on ‎09-07-2022 14:09

@Parisared 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
810 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 154550 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

on ‎09-07-2022 14:09

on ‎09-07-2022 14:09

@Parisared 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
811 Views
0 Kudos

Go to solution
pgn
Level 79: Lord of the Boards
In response to MI5
  • 43916 Posts
  • 262 Topics
  • 1893 Solutions
Registered:

‎09-07-2022 19:37 - edited ‎09-07-2022 19:37

‎09-07-2022 19:37 - edited ‎09-07-2022 19:37

In addition to the tips above, @Parisared - make sure you have not got WiFi calling enabled on your phone. Am in Spain currently, one PAYM and 2 PAYG phones, only bother with one PAYG was the Roaming Data was switched off in the phone settings - otherwise, once clear of the airport, signal and connection for voice, text and data all good using Movistar.

Good luck!

|-- O2 Social Media Team via Facebook Messenger
NoAccountAccess

O2CommunityAward


Message 3 of 3
786 Views
Top Kudoed Authors
View All
Top