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Why no O2 (roaming) service in Italy April 2024?

NM45
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Hi, Just returned from a holiday in Italy. I have a dual SIM iPhone 13 with an o2 esim - all working ok in the UK but no service offered in Italy. Lucky I had the other SIM so I could investigate - seems I am far from alone. I went through the various suggestions (turn off auto network selection etc.) to no avail.

Can it be confirmed that O2 SIMs are not supported in Italy (the various local service providers listed and showing as available didn't provide me with any service!), or is it a setting or technical iphone fault I need to get resolved?

Thanks

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Enlli
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The only thing I made sure of before roaming in Italy was to make sure I had 4G Calling enabled. 

Data and calls worked fine

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
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If your account does not have the iPhone data bolt on (iData) then you would not have had working data, but calls and texts (SMS, not iMessage) should have worked @NM45 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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@NM45 

No logical reason why your phone won't work at all, so contact O2 to check for any roaming bars or issues.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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@NM45 

 

O2 sims do work in Italy, we have an office in Milan and mine has always worked both personal and enterprise.. 

What network did you connect to / try to connect to? 

 

Where abouts where you in Italy?? 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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NM45
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Many thanks for your prompt reply - yes, I had tried to contact O2 using the webchat option - the responses came very slowly without the notification they suggested, so after an hour of trying I gave up...

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NM45
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Thanks for your prompt response - I have used the same phone/sim abroad before (Ireland & Spain) without any issues on calls/data/texts, so although I don't recall requesting iData I guess I have it. 

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