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WhatsApp does not work with 4G

Crock
Level 1: Joiner
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I have turned off and turned on. I have deleted the app and reinstalled. I have had O2 replace the sim. I have upgraded my phone to an iPhone X. I have tried to check I have the latest version of WhatsApp loaded. My data roaming is on (other functions work with 4G). Any other bits of advice to share would be gratefully accepted. Thank you. 

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gmarkj
Level 58: Overseer
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Check in settings if WhatsApp is allowed to use cellular (mobile) data @Crock 

Also check if it is allowed to run in the background.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Crock
Level 1: Joiner
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Thanks @gmarkj. I had tried both those options (and just checked again). No joy! 

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