What a weird fault !!!!!!

[Keeth]

Hi Gurus,

Here's a fault for you to sip a coffee over please.

Both my wife and I are using O2. She has an Apple Iphone 12 and I have a Nokia G20 running android 11. Both up to date.

I can ring or answer a call to anyone without issue.

My wife can also ring or answer a call to anyone without issue.

However if I ring my wife, when she answers, she can't hear my voice and only hears white noise, but I can hear her voice perfectly.

By now, she knows it's me calling and so rings me back and both of us hear each other perfectly.

If I immediately call a different number in order to check, there is no problem with anyone else.

It is only applicable to a call to my wifes  phone.

So what about that then Gurus ?.................Any ideas please coz I'm stumped on this one.

Regards,

Keith

[Keeth]

Just got home, rang my wife and all is loud and clear again.....bemused !!!!!!!!!!!!!!!!!!

[MI5]

@Keeth 

Could be an intermittent phone fault or a faulty sim card.

Pop into any O2 store and ask them to swap your sim as a first try, if not that, get the phone manufacturer to check it out for you.

[jonsie]

Have you tried deleting each other's number and adding again?

[Keeth]

Latest,

Gotten hold of a separate sim card with another network inserted in my dual sim slot.

The o2 sim has worked some days and not the next as you well know with regards to my wife not hearing my voice.

Today I phoned my wifes phone using the o2 sim and she couldn't hear my voice.

I then selected the alternative sim instead and she heard me just fine.

Changed back to o2 and she could not hear me. Finally on the last call on o2 she heard me just fine.

So i'm not sure if this is an o2 sim problem or a network issue and why on some days and not others and why only when I phone her.

Crazy,

Any further ideas.

[MI5]

@Keeth 

Did you get a sim swap done yet?

[Keeth]

popped into to the o2 shop earlier today and did a sim swap. It hasn't kicked in yet, could take up to 24 hours. The guys there were as baffled as us. Hopefully this will cure it, if not I'll change my wife's sim aswel.

I will keep you updated

cheers

Keeth

[Keeth]

Being a newbie I have already earned 3 badges and I must be close to getting weirdest fault of the year badge surely.........even though it's only the end of January....lol   I think you should invent that award for the future.   Haha.

Keeth

[MI5]

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@Keeth wrote:

Being a newbie I have already earned 3 badges and I must be close to getting weirdest fault of the year badge surely.........even though it's only the end of January....lol   I think you should invent that award for the future.   Haha.

Keeth

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Great idea for a badge lol @Martin-O2 

[Keeth]

Update,

No joy,

when I ring her all she gets is white noise and crackles her end.  She phones me and it's fine.

I phoned her on the alternative networks sim and it's loud and clear.

When I phone other people it's fine and when other people call her it's fine her end.

What is going on here I ask myself. Maybe a sim swap for her is the next step ?

Regards,

Keeth

[Keeth]

I should add that Location, as in, different areas has no affect, it happens on any cell tower connection.

Regards

Keeth