What a weird fault !!!!!!

[Keeth]

Hi Gurus,

Here's a fault for you to sip a coffee over please.

Both my wife and I are using O2. She has an Apple Iphone 12 and I have a Nokia G20 running android 11. Both up to date.

I can ring or answer a call to anyone without issue.

My wife can also ring or answer a call to anyone without issue.

However if I ring my wife, when she answers, she can't hear my voice and only hears white noise, but I can hear her voice perfectly.

By now, she knows it's me calling and so rings me back and both of us hear each other perfectly.

If I immediately call a different number in order to check, there is no problem with anyone else.

It is only applicable to a call to my wifes  phone.

So what about that then Gurus ?.................Any ideas please coz I'm stumped on this one.

Regards,

Keith

[Keeth]

My future plan should this happen again, would be to apply each of the above steps individually and then retry the phone after each step and identify if possible where the fault lies.

For example if it started to work normally again after carrying out the ANDROID SYSTEM STEP, then it would be a good piece of information to feed back to the Gurus in future.

What do you think ?

Keeth