Watch and phone on different O2 accounts

[Frustrated_2024]

Recently bought a pro5 4g watch. Already had an S21 Fe phone but watch and phone have separate o2 accounts. Told not possible to bring everything onto a single account unless I cancel one of them. Local o2 shop set up different emails (gmail and googlemail) that appear in same inbox to allow access to both accounts separately. However OTP is sent via SMS and watch doesn't receive txts in own number (when BT switched off) so can't access watch account on my o2! Tried to get OTP sent via email by talking to O2 but they aren't capable of understanding nevermind solving the issue. Any suggestions ?

[MI5]

@Frustrated_2024 

You can request the change of email so it can then be added to the other account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Frustrated_2024]

Thanks for the reply. Just to confirm, unless the pro5 watch can receive texts I need the OTP to be sent via email so that I can access the o2 account.Should they (O2)  be able to carry that out?

[MI5]

@Frustrated_2024 

No, they won't send them via email, but by combining the accounts under one email, you will be able to select the phone number to receive the OTP's

[Frustrated_2024]

Interesting...assistant at the shop said they could not put both devices under the same account, hence the current difficulty. Will try customer services to try to get all under a single account then.

[MI5]

@Frustrated_2024 

The advice I've given you is directly from O2, so it is possible, but finding someone in a foreign call centre who's capable of doing it is a different story.

Try the UK based social media channels:

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)