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Catherine7
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I cant make or receive call. Message says not registered to a network

 

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MI5
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@Catherine7 

Try rebooting your phone and check guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JosieB
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I called tech support yesterday morning with the same fault - apparently, there's a problem with the local cell mast and they are working on it.   You can check on the status of the fault here:  https://status.o2.co.uk/

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Oxonian
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@JosieB 

If that comment is meant for @Catherine7, you need to tag her thus. 

The possibility of a network fault is covered in the guides that @MI5 has referred to, but I am sure that @Catherine7 will want to fully explore that. 👍   

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JosieB
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@Oxonian Thanks,  I am new to this board and stupidly assumed that hitting the "reply" button would direct my response to the right place, my phone has just come back on so hopefully @Catherine7 is back online too.

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Oxonian
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You are welcome @JosieB

 

@Catherine7 is welcome to ask for further suggestions if her issue has not yet been resolved. 👍 

Message 6 of 6
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