Solved: Waiting for number port

TCphone · ‎28-12-2021

Hi all,

I have just taken out an o2 contract for my son and during the sign up process I inputted that I wanted to keep his old number and I provided the PAC code. The paperwork I have received from o2 has his old number listed (the one he wants to keep) so it has obviously been registered but it hasn't ported and on the My o2 account it is a new number. Not sure where to go from here - any help gratefully received. Thanks

MI5 · ‎28-12-2021

@TCphone

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-12-2021

@TCphone

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎28-12-2021

@TCphone

No ports will have occurred this week as yet, and the earliest it will happen is Thursday, otherwise follow the advice from MI5 and make contact with o2

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

TCphone · ‎28-12-2021

@MI5 @madasaf1sh , many thanks. I will give it a few more working days and then get in touch on social channels as you suggest.

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