Voucher expiring

[Gz11]

I received an email and text message from O2 saying :We're just letting you know your ******** will expire on 02/07/2025.  What does this mean?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Gz11 

Beware of scams and texts or emails asking you to click on links.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Cleoriff]

@Gz11 

Many people are getting the same message. Management are currently checking it out 

Another one @Dave-O2. 

[Davethetrucker]

I have also received the same message today 4 times as I have 4 devices.  I have no idea what voucher they are referring to.

[Cleoriff]

@Davethetrucker 

Our Manager is looking into these codes.

Send a Private message to @Dave-O2 

ie Click on his name, this will take to to another page and you will see SEND MESSAGE.

Click on that and a message box to @Dave-O2 will open.

You need to give the code and the mobile number it's linked to, then press SEND at bottom of box

[MI5 · Accepted solution]

We’re told These codes are linked to an offer of Get £100 off your selected Samsung Galaxy S24.

 To redeem the customer can use the code when signed into My O2 or in a store.  The customer needs to make sure they have at least £100 to pay on the phone in the basket to remove it using the promo code.