Very poor network coverage specifically around my house

[n00bster]

Hi, I have been with O2 for a good few years now and have always had poor signal in and around my house (neighbours are fine apparently). Recently this has gotten worse and I am now practically unable to make or receive calls without using wifi calling and data is spotty at best. 

My signal was actually working fairly well earlier today (about 25% strength) and I ran an internet speed test on my 5G network and got download speeds of ~5.5Mbps. This is clearly not very good as we should really expect about 20x faster downloads over 5G.

I have reported this problem to O2 on more than one occassion but nothing has been done to fix the issue.

I have just refreshed my contract using O2 switch up as I was advised that using a different phone may make a difference (swapped from Samsung Galaxy S24 to Google Pixel Pro 9). It has made no difference at all.

As I am not receiving what I am paying for, can I cancel my contract and return my phone (or keep it and get a sim only from somewhere else) without early termination charges?

[Bambino]

@n00bster Use Wi-Fi calling: 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[MI5]

@n00bster 

You can cancel for free if within 14 days of your switch up https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Some other possible help here Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it and best way to report issues is through the app https://www.o2.co.uk/apps/my-network

Ultimately Guide: Cancelling Your Contract if outside of 14 days,, you may have to make a complaint 

Good luck