Re: Using phone in Spain

Jmho · ‎09-10-2021

My daughter has gone to Spain but Snapchat and WhatsApp aren’t working. Why is this so I have yo

do something with her account

Cleoriff · ‎09-10-2021

@Jmho

Does everything else work on her phone ie texts, calls and data?

If so tell her to reboot the phone (turn it on and back on again) See if that works.

If not she needs to call O2. If on contract it's a free call and the number is +44 7860 980 202

Veritas Numquam Perit

MI5 · ‎09-10-2021

@Jmho

If she is using an iPhone, ask her the change the data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lewys-gp · ‎12-10-2021

Hi, @Jmho. Did your daughter manage to resolve this issue, please? If so, do you know how they did it? Thanks very much.

Community Manager for the O2 Community 🙂

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