Re: Upgrade

Pammitchell · ‎13-05-2020

I wanted to upgrade phone I finished contract some time ago I had a samsung tablet which I thought was a add on but why do I have to finish my tablet first it's not a phone

MI5 · ‎13-05-2020

@Pammitchell

Any device needs to have completed it's minimum term or be paid off before it can be upgraded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎13-05-2020

@Pammitchell

You don't but you would need to contact O2.

If you only have the tablet as a contract now, then upgrading would take the number of the tablet.

However, If you still have use of the phone and are with O2, make sure you UPGRADE the phone

If not, then a call to O2 will sort it.

All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

Pammitchell · ‎13-05-2020

How do i find love chat

Pammitchell · ‎13-05-2020

Sorry live chat predictive text

MI5 · ‎13-05-2020

@Pammitchell

Live chat may pop up if you view the shop pages but they're not working full time currently.

https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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