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Unable to receive texts, calls and no mobile data

Rikram
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I upgraded my phone on the 25th January 2024 with anew sim card, I have had 4 since, all the bars have been lifted, as I had my old phone stolen on holiday. Since then I've rung up and emailed. There is a ticket on going,  but I have not been able to use my phone for the last 2 weeks and still waiting for a response. Any help on this matter would be appreciated.

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pgn
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Take your phone and some photo ID with you into the nearest O2 Shop, @Rikram - let them sort it out properly for you. You can find out where the nearest O2 Shop to you is here: https://stores.o2.co.uk/

Good luck!

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Rikram
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Hi, I've spent 4 days in o2 shops, they have no idea why it doesn't work.

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MI5
Level 94: Supreme
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@Rikram 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
Level 74: Whizz kid
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This guide lists bars, several of which are applied to a phone, account and SIM when it is reported stolen, @Rikram - Guide: O2 BARs 

See if it triggers an Aha! moment in your next visit to the O2 Shop.

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Rikram
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All the bars have been lifted, the shop staff have never known such a problem. The investigation is still ongoing with O2. I had a phone call Monday and I was told another team are looking into it. I am hoping it is resolved this week.

 

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Dave-O2
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Hey @Rikram 

 

Has this now been sorted?

 

If not, can you please drop me a PM with your details and i'll check it out. 

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Rikram
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My phone came back to life on Thursday, 4 weeks after my upgrade. 

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