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Unable to make or receive calls since porting

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SN22
Level 1: Joiner
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on ‎15-08-2022 15:42

on ‎15-08-2022 15:42

Ported from Tesco Mobile on 9/8/22.

Able to text and use 4G mobile data, but unable to make or receive calls. It is not a geographical issue.

When trying to place a call says invalid number or server error. When somebody tries to call me voice message saying this number is not recognised.

Incredibly frustrating as no one can contact me and I need it for work desperately.

Any help? 

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MI5
Level 94: Supreme
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on ‎15-08-2022 16:47

on ‎15-08-2022 16:47

@SN22 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151819 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎15-08-2022 16:47

on ‎15-08-2022 16:47

@SN22 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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