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Unable to make calls while roaming.

Bamboccio
Level 2: Apprentice
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I was able to make calls up to lunch time today and after that I now only hear the bundle call message then I get a disconnect. I tried multiple local networks + data connection works. 

any ideas?

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MI5
Level 94: Supreme
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@Bamboccio 

Message O2 on social media. 
Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bamboccio
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Thank you. MI5. My issue is that I have none of those accounts and of course I cannot phone. Should I try live chat or is there an email address? 

 

thanks!

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Bamboccio
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My issue is that I have none of those accounts. Could I use email or WhatsApp?

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madasaf1sh
Level 78: King of Kings
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@Bamboccio 

nope as o2 don’t use WhatsApp or emails for support.. 

 

your only other option is to use Skype and call +44 800 902 0217

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Bamboccio
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Thank you. I try live chat and if not I will ask a relative to contact them. Do you think O2 would accept that?

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MI5
Level 94: Supreme
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Registered:

@Bamboccio 

Chat is available via the support tab in the MyO2 app. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 10
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Bamboccio
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Thank you I am trying but the agent is not available. I keep trying. 

Message 8 of 10
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Bamboccio
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No luck with live agents.  Strangely this morning one call connected but now it has stopped again.

Message 9 of 10
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pgn
Level 77: Grand Master
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As previously shared, @Bamboccio - O2's Social Media Team is fairly responsive, a DM Twitter/X query of mine yesterday was dealt with by lunchtime - all the ways to reach that team are here, perhaps one of them will work for you? I have a Twitter account, so was no biggie - but if you have none of those listed, then it could be a bind, as the Chat team run to a standard troubleshooting script, typically...

Contacting O2 on Social Media:

We are active across all the main Social channels and you can get help from us on each of these:

Message 10 of 10
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