Solved: Unable to activate SIM

Bigbear11 · ‎28-09-2022

I am trying to switch from EE to o2. I am struggling to activate my SIM. With old SIM in I can’t send the “SWAP” text it fails to send. Any advice please?

MI5 · ‎28-09-2022

@Bigbear11

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-09-2022

@Bigbear11

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎29-09-2022

You don't need to text swap as that only applies if moving from one o2 sim to another @Bigbear11 .
As you are joining from another provider you need to give o2 your PAC so your number can be moved across.

How to do this is in the guide posted by @MI5 above

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎29-09-2022

The process of texting SWAP in the case of porting in is supposed to inform the system that the new O2 account is ready to receive the port in request.

It should be initiated from the O2 sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎29-09-2022

Well I've learnt something today then @MI5 !

It's not in the porting guide above - when was that added to the o2 process?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎29-09-2022

Seems to be a new thing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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