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Bring phone number form is a bit confusing, please help :)

DanniGM
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In the first page of the PAC transfer form it ask for what kind of tariff I am on an my phone number, does it ask for my new ones with O2 or the old ones from my previous provider?

 

On the last page it asks for what number I want to transfer and my new one, but which one am I supposed to input on first page of the form?

 

Edit: Also how long does it take to switch the number over? I still don't have my o2 card but don't want to lose access to my number, when should I request the switch?

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MI5
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@DanniGM 

Kind of tariff is either contract or PAYG.

The number on the first page is a contact number, so you can use your current number for that.

Wait until you have your O2 sim to start the process.

Timeframe is 24 hours, Mon to Thursday. Requests received on a Friday will be the following Monday.

Guide here Guide: Migration & porting into O2  

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

@DanniGM 

Kind of tariff is either contract or PAYG.

The number on the first page is a contact number, so you can use your current number for that.

Wait until you have your O2 sim to start the process.

Timeframe is 24 hours, Mon to Thursday. Requests received on a Friday will be the following Monday.

Guide here Guide: Migration & porting into O2  

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DanniGM
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@MI5 but should that be my new contract tariff with O2 or the one I was on with GiffGaff?

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madasaf1sh
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@DanniGM 

 

It is your new tariff with o2, as they dont care about the tariff on GiffGaff

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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DanniGM
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Thank you!

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