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Touchscreen unresponsive

Rosie16
Level 1: Joiner
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on ‎17-08-2023 09:48

on ‎17-08-2023 09:48

I have a Galaxy A53 5G. The touch screen has completely stopped working and I cannot access my phone. I have a tablet I can send messages but can not receive or make calls. I need to contact customer service to arrange to get it fixed as I have insurance. Please help! 

Rosie

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madasaf1sh
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on ‎17-08-2023 10:40

on ‎17-08-2023 10:40

@Rosie16 

 

You need to install Skype onto the Tablet and call Customer Services on 0800 081 0255 (option 3) and they can help.. 

However you might find it quicker and easier to contact Samsung Support incase it is covered under warranty 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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