How can I view my bill if I turn off my wi-fi?

[Mr_Alan]

I'm not stupid, but I want to know how this works, please.

Every month I get a txt message:

I laboriously type in the URL and get the log-in page. I turn off the Wi-Fi because that is what it says; nothing happens. So I refresh the browser. The browser says "NO INTERNET."

[Enlli]

Then it sounds like your phone is not connected to mobile data.

What make and model is it?

As you are ex PUFFL you should have 500mb

[MI5]

Also, you don't need to type the URL @Mr_Alan 

Just tap the link in the text.

[Mr_Alan]

"it sounds like your phone is not connected to mobile data." - Where in the message does it say I have to be? 

I did say I wasn't stupid. So after going to the URL suggested in the message, I took further steps. I turned off my wi-fi, and switched on mobile Data. Then refreshed the screen. Still, nothing happened. I then also took a further step. I typed in the URL laboriously from the message. The screen asks me to "Sign in to My O2".

[Mr_Alan]

Thank you. At first, tapping the URL did not appear to work. But after several attempts, I can confirm that your suggestion does work and takes me to the "Sign in to My O2" page. However, it requires a username and password to log in, contrary to the text message.

[Mr_Alan · Accepted solution]

As Customer Services are out of this loop, I will contact them via X.com.