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Texting South Africa - issues

REH
Level 1: Joiner
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on ‎09-09-2021 14:59

on ‎09-09-2021 14:59

Hi.  Both my parents live in South Africa.  Currently I'm able to text my mother's South African mobile number.  But I can't text my dad's South African mobile number (it says "message send failure" or "not delivered").

My dad doesn't have a smart phone, so I can't WhatsApp him and I need to be able to text him occasionally.

How do I rectify this?

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MI5
Level 94: Supreme
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on ‎09-09-2021 15:16

on ‎09-09-2021 15:16

@REH 

Sounds like an issue with his phone or network. 
Make sure he hasn’t blocked your number accidentally. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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