Switch up. Device not recognised

[Soks99]

Hi all. 

I switched up to the z fold 5 on Friday long story but I need to switch up to something cheaper before my bill is generated in 7 days. 

When I try to switch up it says device not found. My local store is raising this with the powers that be as there's nothing they can do. Just wondering if there's anything that can be done and if anyone else is having the same issue?

[MI5]

@Soks99 

It's happened before and it's because it's too soon to update the system with the IMEI number.

All you can do is wait a few days for it to update.

[Soks99]

Ooooo. Can O2 stores enter it manually?

[madasaf1sh]

@Soks99 

Nope, as it has to be what matches in the system so they cant over ride it in there, and if you did it on Friday it is probably 48hours to be on the o2 side.. 

You dont have much luck with SwitchUp, will they not let you 14day it?? as not in the rules but worth an ask.

[Soks99]

Well that seems ok with me. I was thinking the device is new. I have 7 days before my bill is due. 

Problem is if I 14 day then the 90 days rule would apply to me

[madasaf1sh]

Yeah that is the only problem, as its not continuous at that point... 

Good Luck...

[MI5]

@Soks99 

Try again after the weekend. Usually 72 hours would be enough to update the system.

[Soks99]

That's ok. I have 7 days from today. Should be all good 

[Soks99]

Ah man. My anxiety is getting me lol. Still nothing 

[Soks99]

Hello MI5 

I'm still having no joy. I'm switching up to the pixel fold tomorrow. From what I've heard it's happening to a lot of people, I've logged a formal complaint as it seems O2 want to bury their heads then try to help.