Split port

[Helen25]

Hi, I've recently ported over my number from three to o2 but it doesn't appear to be working properly. I can make outgoing calls and texts but can't receive incoming calls and texts, they are automatically going to my old phone which is still showing as active. I have ported my number many times to different networks over the years and have never encountered this problem before. I've rang customer service but advisor didn't appear to be sure what to do so told to wait another 24 hours which I have and still the same. Is any one able to help me, I'm going away next week on holiday and would really like it sorted beforehand 

[madasaf1sh · Accepted solution]

@Helen25 

The problem will be 3 wont have completed the port properly, as they have to do some stuff on there side to allow forwarding of calls and texts. 

You will need to ask o2 to put it through to the Porting Team to then pass to 3 to fix. 

I am surprised you dont have more issues, as your number is still in the National Dialing plan assigned to whoever sold you the original number..