Split Port

[MrPanama]

Hi, I have moved from EE to O2 over the last 3 weeks, and have used a PAC code to transfer my old number, which should have completed 11 days ago. Unfortunately I have come to the realisation that nobody from the EE network can ring me, including my wife and brother. Ive tried ringing customer support but nobody seems to be able to help. I've requested the "Port Files" from EE (via O2) and this should have resolved the issue but it hasn't. I think this issue is unacceptable and I've probably lost work through this issue. 

[Cleoriff]

Hi @MrPanama 

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or you can call them on 0800 081 0255

[MrPanama]

Unfortunately I’m on neither of these platforms (my choice!). I keep ringing customer services on O2 and keep getting told that it will be “another 24 hours” to sort. This is starting to become unacceptable. 

[Cleoriff]

@MrPanama 

Try the number I've included above.

Best of luck.