on 21-10-2021 21:01
Hi,
I have a spend cap of £25 set on my account. I made a premium call, the duration of which should have exceeded this cost.
However, when my bill came a couple of weeks later, I was only charged the additional £25, despite having this call which should've costed more.
Am I missing something here?!
Thank you!
Solved! Go to Solution.
on 21-10-2021 21:05
on 21-10-2021 21:05
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
on 21-10-2021 21:05
on 21-10-2021 21:05
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this