Around january i noticed my sim became inactive suddenly.
the next day i went to a local o2 store and had a sim card swap. i was told they can take up to 24hours.
it did not work. i returned again to have another sim card swap. same again.
during this time i received an email saying that my MY O2 account email has been changed, and to act if it was not me, only to have a second email in the same minute saying the change was successful. i have absolutely no idea how that was possible.
a third visit, one of the store staff called my number and it rang. someone who'm i don't know answered.
it was evidently clear they had managed to hijack my number. while in store i spoke with someone on the phone and was told they would investigate and call me back (on a new sim i had to purchase).
since then i have never received a call back. i have had to call o2, and go through the same motions about 8 times. start from the beginning. attempt to give the my stolen number to text or email that is no longer valid, for them to then move me onto a higher up that tells me it's being investigated and i will be called back.
I would love to have ignored this and moved on. i had to change many, and important, accounts associated with my number for security. I have lost so many customers and potential customers through my business and have had to have 6 vas re-sign written.
my number was extremely unique.
it should be simple to identify me and claim it back. i could give o2 every frequent number i had dialled since the day it was taken. and i believe my name is still there. but i don't know what else i can do at this point.
note: it was a monthly contract for the longest time. last summer it ended and switched to p&g for a while before deciding on a new contract. i was told this made things difficult for them. for whatever reason.
