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Sim swap!!!

Marty82
Level 1: Joiner
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on ‎05-07-2022 21:24

on ‎05-07-2022 21:24

trying to do a sim swap!! Yet I have no service to receive my security text to enable me access! Any help would be much appreciated.

 

Not only have o2 made a right mess with my upgrade (giving me a new contract) which I had to cancel and now I’m out of pocket for £40 with upfront cost and early delivery! They are becoming an absolute joke!! 

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madasaf1sh
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on ‎05-07-2022 21:48

on ‎05-07-2022 21:48

@Marty82 

 

You need to get in touch with customer services you can either call 0344 809 0202 or  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎05-07-2022 22:29

on ‎05-07-2022 22:29

@Marty82 

You start the sim swap process from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marty82
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on ‎05-07-2022 22:46

on ‎05-07-2022 22:46

I can’t text from old sim! It’s no service all the time

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GreenBadger
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on ‎06-07-2022 13:49

on ‎06-07-2022 13:49

An O2 store may be able to assist with this too. You may need to take some ID in. Failing that you’ll need to speak to customer services if you are not able to receive the sim swap text messages to do it yourself

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