Sim swap exceeding 24 hours

[DavisA85]

Yesterday morning, I initiated a SIM swap. It’s been around 28 hours and my phone still says “No Network“. I’ve tried rebooting and all the usual advice, still nothing!

I phoned customer service and I was told that I could be waiting a further 3-4 days! This isn’t convenient for me as I need mobile data/network coverage for when I’m out and about. Really need this resolved ASAP!

[pgn · Accepted solution]

Forum members are customers like yourself, @DavisA85 - we have no access to your account to help.

SIM Swaps have a 48-hour turnaround, 5 days a week. Nothing happens on the weekends in that respect. As this is a bank holiday weekend, it could delay activation further.

Just keep rebooting your phone every few hours to see if the process has completed.

Good luck!

[jonsie]

Has your old sim lost service @DavisA85 ?

[DavisA85]

It started working about an hour after I posted here.

[jonsie]

Excellent 😊

[Hongli]

I have same question. are you sure after 48 hours the swap really working?

i did swap yesterday 8pm. and I got "good news, turn off and back on "message. but now still not working. And the old sim have not stop working. over 25 hours, I am worrying in.

many thanks

[pgn]

About 2 minutes for me in January - going from a 4G SIM to a 5G one. Not sure why it has got so much slower - just keep watching for service to drop on old SIM, then reboot phone with new SIM.

You could also ping O2'S Social Media Team via the link just below - but I think it is in the lap of the Great O2 SIM Swap god now, @Hongli 🤞