Sim stopped working

[Anonymous]

Request an esim now my phone has stopped working. Can you help?

[Cleoriff · Accepted solution]

@Anonymous 

Give O2 a call on 202  or 0344 809 0202 (Contract)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Enlli]

Yep... request any sort of replacement SIM and the old one gets turned off.

Seems to be the new system as it didn't happen in the past.

You are the second today.

[Bambino]

@Anonymous If you have no phone, download Skype to call customer service: Guide: A Guide to Skype 

Then call for free on +44800 902 0217 or +44800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.