Sim pay monthly delivery

[Bubblegum]

I ordered my pay monthly sim earlier this week, it was supposedly meant to be delivered next working day but it had just been processing instead. I filled out a pac form so I could keep my old number on the new sim (I was previously pay as you go) and now my signal has cut and I no longer can use data. I can’t call O2 to confirm anything and I can’t get through to anybody on the online customer service despite trying for some days, is there anything I can do to resolve this? 

[madasaf1sh]

@Bubblegum 

You are going to be better calling the Sales Team on 0800 081 0255 using another phone or Skype ( Guide: A Guide to Skype ) and they should be able to help. 

If your old number has been cut off then you wont be able to port that number from your old number, as the number has to be active. 

Best thing to do is call the sales team. 

[MI5]

@Bubblegum 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Bubblegum]

Thank you I’ll try this!

[Bubblegum]

Ok thank you, I’ll also try this! 

[Kerr2578]

Mine sim has not arrived 

[pgn]

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@Kerr2578 wrote:

Mine sim has not arrived 

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As noted above, @Kerr2578  - you are going to need to call the Sales Team on 0800 081 0255 using another phone or Skype ( Guide: A Guide to Skype ) - they should be able to help. 

You can also reach them via Social Media, link below has the ways - but that could take a few hours to get an answer. Good luck!