Sim & bolt on payments

[CJen31]

Hi, i took a phone out for my boyfriend a year ago he only had it a month before the police took it off him. There is still over £400 needing to be paid over the next two years & I’ve came to realise that I’m paying a lot of money for airtime etc that isn’t even being used, including an insurance bolt on which realistically I don’t need to be paying each month. I have tried to see if I can stop the bolt on & stop paying for the monthly sim, I have no issue paying the remainder off the phone but I can’t afford to do that in one payment. I would like to upgrade my current phone as I paid it all off last year but I can’t until I get my boyfriends Samsung payments sorted as it’s at least £100 total each month for a phone and sim that can’t be used. I would really appreciate some support to help me get this issue sorted 

[MI5 · Accepted solution]

@CJen31 

O2 will give you a replacement sim that you could use but you need to talk to O2 who have a team dedicated to sorting these kinds of issues. 

Guide: Coronavirus Community Help and Support 

[Bambino]

I will tag our online account advisors. @O2Waqas or @O2Emma can you please assist @CJen31?

[O2Emma]

Hi @Bambino I will pick this up thanks 😀

[O2Emma]

Hi @CJen31 I can look into this for you I will send you a private message.