Sim Swap/Agents unable to help

[Darmok]

I have been told by o2 agents (online & over the phone) the only way to fix my issue is to visit an o2 Shop & ask for a sim swap.

Now my nearest o2 shop is a round trip of 80 odd miles, i have no transport & i am disabled.

Is there no other way this can be done without doing this ridiculous trip ?

[MI5 · Accepted solution]

@Darmok 

Ask them to post you a new sim and either swap it yourself or call back when you get it to be activated.

Guide: Sim Swap: a mini guide 2017 update 

Guide: How to find help & contact O2 

[Darmok]

Why did they not suggest that ? the problem is keeping my old number from my previous o2 sim, i wish to transfer it to the new sim, they could not even do this themselves when i called, i can recieve calls on the sim, but am unable to make calls or top it up, hense my issue, do they not have an email address you can write to ? thos has been ongoing now for months

[MI5]

No email support @Darmok 

Just the social media channels in the guide I posted above.