Signal now really bad

[Tessiemag]

Hi,

I have lived at the same address for 4 years but now have zero signal or 1 bar only inside and out.  Having to turn my phone off and restart to get any signal. Calls constantly breaking up or not ringing. My husband has o2 also and has no issues. I live in a 5g area and have a 5g phone (Samsung flip 5) but I'm not even getting 3g. Emergency calls only message a lot of the time. Tried downloading an esim in case it was an old sim was the issue but now I just have dual sim with no signal. Can anyone suggest a way forward ?

[madasaf1sh]

@Tessiemag 

Have you activated the new esim via myo2 as you need to activate it, once it has downloaded and also removed your physical sim card before activating the esim.. 

If the new sim card doesnt work, it might be worth doing a network reset on the phone, and trying your husbands sim in your phone,  to either rule in or out a device issue. 

speaking to Samsung Support https://support.samsung.com  may also help, as it sounds like a device issue.

[Tessiemag]

Hi, yes I downloaded and activated it and can see both sims are currently active but neither with much signal. I will try a network reset thanks.

[Oxonian]

@Tessiemag 

These might help you :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network