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Morgan2000mb · ‎24-06-2024

Hi, I got a sim last week but my phone isnt letting me use my old ported number which got ported today... can I delete the ESIM off my phone and re-install it?

MI5 · ‎24-06-2024

@Morgan2000mb

If the port only started today you need to allow 24 hours for everything to catch up.

Keep rebooting your phone and if using an iPhone, check Settings >Phone >Mu Number is correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-06-2024

@Morgan2000mb

If the port only started today you need to allow 24 hours for everything to catch up.

Keep rebooting your phone and if using an iPhone, check Settings >Phone >Mu Number is correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Morgan2000mb · ‎24-06-2024

That worked, thanks very much!

MI5 · ‎24-06-2024

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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