03-05-2023 10:40
I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding when I contact them through facebook or my O2. can anyone help?
Solved! Go to Solution.
23-07-2023 09:14
23-07-2023 09:33
23-07-2023 09:33
@Johncat I'm afraid O2 have removed all the advisors from the forum so Emma will not be able to respond
https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122
Transfers don't happen at weekends so Monday at the earliest
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.