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SIM not provisioned

Monat
Level 1: Joiner
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I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding when I contact them through facebook or my O2. can anyone help?

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Johncat
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Hi @O2Emma,

I also have the same problem,  upgraded my Sim. Had new one delivered from O2 but my phone will not recognise new Sim. Had to put old Sim back in until problem is resolved 

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Enlli
Level 68: Extraordinaire
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@Johncat I'm afraid O2 have removed all the advisors from the forum so Emma will not be able to respond

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122

 

Transfers don't happen at weekends so Monday at the earliest

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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