Sim not working

[KR10]

Ordered a new sim through My o2 on 22nd Dec, on 23rd Dec existing sim stopped working, new sim never came, on the 28th dec customer services told me to go to the o2 store and get a new one, which I did, waited 24hrs but comes up sim not provisioned, called customer services who said there was tech issue and to wait another 24/48 hrs, which I did, still not working, called customer services they said it wasn't a tech issue and it was the stores fault and to go back, went back to store they said not there fault, assistant showed me the screen and it just says processing, he tried to issue a new sim but it kept saying error and wouldn't issue, whoever he was speaking with on the online chat then said its going to take another 5/10 days, surely someone with a bit of savvy would be able to sort this in minutes, to be constantly told "theres nothing I can do " is infuriating

[pgn]

Yes, weirdly O2's process when an order for a new SIM is processed by O2 direct is to immediately disable the old one - stupidity supreme.

Reach out to O2 direct via Social Media via the link just below, and when they respond (may take a few prompts from you!) via Direct Message, see what they can do. These people must realise Christmas Mail times are chronic, and yet they use Royal Mail for all new or replacement SIM requests!

I think I would go to a store for any such replacement request these days, clearly the new process is broken and not fit for purpose, or the Staff Training is missing a checkbox on a form somewhere... Good luck, @KR10.