SIM not provisioned

[Confused_Man]

Hi

Could a moderator flag this for an O2 member of staff to look at on Wednesday, please?

SIM worked Ok until this afternoon. I'd ordered eSIM and got it to work ... I then powered down, removed old physical SIM but on powering up I had neither eSIM or physical one that works.

"SIM not provisioned", re-powered iPhone. Also tried SIM in an old phone it says "unable to register"

Spent an hour on phone to tech support who was to phone me back on landline (but didn't), still no working SIM.

NB: At time of call to tech support I could make calls but not send/receive TXTs, the idea was to put SIM in old phone and hopefully get activation codes to reset up on Apple iMessage as my number had been removed

Hoping someone can resolve this for me, please?

Many thanks in advance.

[MI5 · Accepted solution]

@Confused_Man 

O2 had an issue earlier today with calls and texts, but I'll ask @O2Emma to check if your issue is related or not.

[O2Emma]

Hi @MI5 This sounds like a different issue I will look into it thanks.

Hi @Confused_Man I will send you a private message to look into it for you.

[Confused_Man]

Thanks for escalating @MI5 , PM reply sent to O2Emma.

[Confused_Man]

Thanks to @O2Emma all now working