SIM network Pin blocked. Enter SIM network PUK

[Brusta]

Hi,

In the current climate, there is no one dealing with these enquiries on the O2 customer service number at present so thought I would reach out here.

I have been gifted a Samsung S8 (was on EE) as an upgrade from my S7.

Bottom line is that both me and the other party got our IMEI numbers, unlocked phones etc.... but in the process of doing all this I have put a wrong number in over 10 times as now I am greeted with the 'Network Unlock Request Unsuccessful'

Does anyone have a clue how to get hold of the correct unlock code without having to speak to customer services? Is there some software to solve this?

Thanks in anticipation!

[Brusta]

Thanks again @MI5 ,

I will await their contact

[Marjo]

Good morning and cheers for the troubleshooting above @MI5 & @Cleoriff and for tagging us. Happy to check if we can help on our end - I'd just need a few additional details to be able to pass this on to be looked at - I will drop you a private message here on the forum shortly @Brusta to discuss further.

[Brusta]

Totally awesome @Marjo thank you!

[Brusta]

Hi all, 

I just wanted to let you know that I have managed to unlock the lot!

Thank so much to @MI5 @Cleoriff  & @Marjo for being absolute dynamite with the support!!

I have never posted on a community board before and I am so glad I did!!

Thanks very much and I hope you all stay safe!

[MI5]

You're welcome @Brusta 

[Cleoriff]

You're welcome @Brusta 

[yoz0807]

I have exactly the same problem.
I want to donate my old S7 to my grandson so we can keep in touch, but keep getting this message.
I have tried but ended up locking out one sim card (virgin) and dont want to mess this one up.

Is it possible you could help me with this issue

Thanks

[MI5]

---

@yoz0807 wrote:

I have exactly the same problem.
I want to donate my old S7 to my grandson so we can keep in touch, but keep getting this message.
I have tried but ended up locking out one sim card (virgin) and dont want to mess this one up.

Is it possible you could help me with this issue

Thanks

---

@Marjo ?

[Marjo]

Thanks for tagging me in @MI5 ! @yoz0807 I'm happy to check if I can get someone on my end to take a look for you. I'd need some additional information before I can do that though, so will drop you a private message here on the forum shortly.

[Lesley60]

@MarjoCould you also help me, please? I have the same issue.