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SIM card

JoSchultz
Level 1: Joiner
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Recently received new phone but not my new SIM card. I can’t make calls or receive text messages 

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Enlli
Level 66: Unequalled
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If it was an upgrade you should be able to use your original SIM card?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 66: Unequalled
  • 7232 Posts
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  • 1596 Solutions
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If it was an upgrade you should be able to use your original SIM card?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@JoSchultz 

Alternatively, install new sim from your MyO2.

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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