I’ve had my phone stolen on Friday. I got a replacement sim in store the next day and inserted into new phone. Was told it would work in the next 24-48 hours. On insertion, there was four bar signal straight away but no data and unable to
make outward nor receive incoming calls.
I have since been to the O2 store and called customer service 10+ times for this persisting problem as need phone for banking, work emails, work contacts etc. etc. I’ve been told on multiple occasions that someone has removed a bar others previously could not see. On two occasions they’ve ‘added’ a bar to remove it and to wait 24 hours, again not resolving the issue. They have checked for me the serial number on the sim is matching with the one on the system, I’ve done the network reset countless times as well as turning on and off.
I have probably spoken to 20 o2 workers in store/over the phone regarding this problem but no one seem to actually know what the issue is. One customer service workers solution was to put me back in the queue to speak to someone else..
I’ve now had 6 days of non working phone, is anyone able to advise? Many thanks!
